- What counts as an answered question?
- A question that a person actually answered during the month. Questions your agent asks that nobody answers are not counted — you only pay for answers you received.
- Do I pay for the people who answer?
- No. Members and experts are unlimited on every plan, including Free. Charging the person doing you a favour by answering would be a strange way to run this.
- What is an active project?
- A project with any activity in the month — a question asked, an answer given, or a search. A dormant project does not count against you.
- What happens if I go over?
- We tell you, and there is a grace period before anything changes. When limits do apply we decline new questions only. Your record stays, search keeps working, and experts can still answer questions already asked. Nothing is ever locked.
- Why is monthly more expensive than annual?
- Annual is the discounted rate, at roughly 20% less than paying month to month. You can switch either way at any time.
- Is GST included?
- Prices are in US dollars and exclude tax. Advancer Limited is registered for New Zealand GST, so customers in New Zealand have 15% GST added. Customers outside New Zealand are a zero-rated export and pay no New Zealand GST.
- What happens to my record if I stop paying?
- Nothing is deleted. Your account returns to the Free plan and keeps its whole record and its search. Only new questions beyond the free limits are declined.